UPSTATE MILES / REFERENCE
Shipping, exchanges and returns
Shipping charges, dispatch times and exchange and return procedures for the official Upstate Miles Store.
01 / REFERENCE
Which seller policies apply?
Purchases and payments take place on Upstate Miles Store, and the seller’s terms for that order apply. Check the listing and order terms at the time of purchase. Rights under applicable law take precedence over seller guidance.
02 / REFERENCE
What are the shipping charges and dispatch times?
The official listing states free courier delivery, with an additional KRW 5,000 for Jeju and remote islands in Korea. Product disclosures state dispatch within 3 days of payment; this is not a guaranteed arrival date. Check the selected option’s terms at checkout for final conditions and timing. These domestic terms do not confirm international shipping availability.
03 / REFERENCE
Can I return or exchange a product if I change my mind?
Store guidance allows requests within 7 days of receipt. For change-of-mind requests, the buyer pays shipping. Return shipping is KRW 3,000 one way or KRW 6,000 for orders originally delivered free. Exchange shipping is listed as KRW 6,000.
04 / REFERENCE
What if the product is defective, incorrect or not as described?
The seller’s guidance requires a request within 3 months of receipt and within 30 days of discovering the discrepancy with the description or advertising. Return shipping for these reasons is listed as the seller’s responsibility. Check the original policy for the specific conditions.
05 / REFERENCE
How do I request a return or exchange?
Submit a request through your Store order history. Before sending the item, confirm the reason, courier, charges and return address with the seller. The designated courier is Logen. Restrictions and exceptions, including expired request periods, buyer-caused damage and loss of value through use, follow the seller’s return/exchange policy. Confirm the return address when making the request.